Returns & Refund Policy
Returns & Exchanges Policy
Our Happiness Guarantee: We want you to love your Luxanta purchase. If you're not completely satisfied for any reason, we accept returns and exchanges within 30 days of delivery.
Return & Exchange Overview
| Policy Feature | Details |
|---|---|
| Return Window | 30 days from delivery date |
| Condition Required | Unused, original packaging, tags attached |
| Refund Method | Original payment method |
| Refund Timeline | 5-7 business days after we receive return |
| Exchange Shipping | FREE for exchanges |
How to Return or Exchange
Step 1: Initiate Your Return
Email: support@Luxanta.shop (include order number)
Phone: +1 (855) 508-6181
Email: support@Luxanta.shop (include order number)
Phone: +1 (855) 508-6181
Non-Returnable Items: Personal care items, opened consumables, and Final Sale products.
Exchanges are FREE!
We'll ship your new item immediately. We pay for the return shipping of the old item.
We'll ship your new item immediately. We pay for the return shipping of the old item.
Contact Us
Customer Service:
Email: support@Luxanta.shop
Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
Email: support@Luxanta.shop
Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
Policy effective as of February 6, 2026.