Privacy Policy

At Luxanta ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Luxanta.shop or make a purchase from us. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Register for an account or place an order
• Sign up for our newsletter or marketing communications
• Contact our customer support team
• Participate in promotions, surveys, or contests
• Leave product reviews or feedback

Personal Information may include:

• Name, email address, phone number, and billing/shipping addresses
• Payment information (processed securely through encrypted third-party processors)
• Order history and product preferences
• IP address, browser type, and device information (automatically collected)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders — including payment processing, shipping, and order confirmations
• Communicate with you — regarding your orders, account updates, and customer service inquiries
• Improve our services — analyze website usage to enhance user experience and product offerings
• Marketing (with your consent) — send promotional emails about new products, special offers, or company news
• Legal compliance — comply with applicable laws, regulations, and legal processes
• Fraud prevention — detect and prevent fraudulent transactions and unauthorized access

3. Data Security Measures

We implement industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit SSL technology
• Secure Payment Processing: We never store your full credit card details on our servers. Payments are processed through PCI-DSS compliant gateways
• Access Controls: Employee access to personal data is restricted and monitored
• Regular Security Audits: We conduct periodic reviews of our security infrastructure

4. Information Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We only share information with:

• Service Providers: Trusted partners who assist in operating our website, processing payments (Stripe, PayPal), shipping orders (USPS, UPS, FedEx), and analyzing data
• Legal Requirements: When required by law, court order, or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets (you would be notified)

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and shopping cart contents
• Understand how you interact with our website
• Deliver relevant advertisements (if you opt-in)
• Analyze site traffic and performance

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal data (subject to legal retention requirements)
• Opt-out of marketing communications at any time
• Data Portability — request a copy of your data in a structured format
• Non-Discrimination — we will not discriminate against you for exercising your privacy rights

7. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately for deletion.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

• Order Information: Retained for 7 years for tax and accounting purposes
• Account Information: Retained until you request deletion or close your account
• Marketing Data: Retained until you unsubscribe or opt-out

9. International Data Transfers

While we primarily serve customers in the United States, some of our service providers may process data outside the US. We ensure appropriate safeguards are in place to protect your information during such transfers, including standard contractual clauses and adequacy decisions.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a prominent notice on our website. The "Last Updated" date at the top indicates the most recent revisions.

By using Luxanta.shop, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.